Time to get even with British Gas

Consumers are turning the tables on the utility firm and are forcing it to court to get redress for its appalling levels of service.

About 1,000 people a week are complaining about the firm to Energywatch, the watchdog.

Some have spent months, even years, trying to resolve incorrect bills and reclaim overpayments.

Basil Herbert, 53, an airline duty manager from Sudbury, Suffolk, has decided to take matters into his own hands and is taking the firm to court after it failed to provide the boiler inspection service it promised.

Consumers are becoming increasingly confident about challenging the big banks and utility firms in the courts. It is certainly a reversal of roles for British Gas, which is more used to threatening consumers with court action for their refusal to pay incorrect bills.

The full story here.

Its great to hear of normal people like you and me standing up for our rights. Its a shame that we have to in such unfortunate circumstances. The more often we do this the more notice those bigwigs will take and do everything they can to give us a better level of service.

At the end of the day they need us more than we do don't they.